Welcome to our store. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General
This website is operated by Alpha Swag. Throughout the site, the terms “we”, “us” and “our” refer to Alpha Swag. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
2. Products and Fulfillment
We sell custom printed products. All products are made to order and fulfilled by third-party print providers. As such, product availability, production times, and shipping times may vary based on the print provider and product type.
3. Order Processing
- Orders are processed within 1–3 business days.
- Once an order is placed, changes or cancellations may not be possible due to the custom nature of the products.
- You will receive a confirmation email when your order has shipped, including tracking information where applicable.
4. Shipping
- Shipping times vary by location and print provider, typically ranging from 5–15 business days.
- We are not responsible for delays caused by shipping carriers or customs processing.
- International customers are responsible for any customs or import fees.
5. Returns and Refunds
Due to the custom nature of our products, we do not accept returns or exchanges. However, we will replace items if they are defective, damaged, or if the wrong item was received.
To request a replacement, please contact us within 14 days of receiving your order and include:
- Your order number
- Photos of the item and packaging
- A description of the issue
6. Intellectual Property
All content on this site, including images, text, graphics, logos, and designs, is the property of Alpha Swag or its licensors and is protected by copyright and other intellectual property laws. You may not use any content without our express written permission.
7. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. Your use of the site and products is at your own risk.
8. Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy.
9. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site after changes constitutes acceptance of those changes.
10. Contact Information
For any questions about these Terms and Conditions, please contact us at support@alphaswag.store.